Role: Atlassian Operations Engineer

Location: UK, Remote

Salary: £45,000 - £55,000

‍Profile

We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life.

Due to continued growth in their Digital Workforce team, they are looking to add an Atlassian Operations Engineer to help with ongoing support and projects.

My client has a Atlassian Cloud estate of approximately 6,000 licensed users spanning Jira, Confluence, Jira Service Management, Assets, and related products. The team is simultaneously executing two significant programs inside a single planning interval: the JSM go-live as the new enterprise ITSM platform, and an enterprise license renewal — alongside support to a strategic confidential program.

Key Responsibilities

• Own the Atlassian access provisioning ticket queue (currently approximately 555 tickets per quarter)
• User lifecycle across Jira, Confluence, JSM, Assets — joiner, mover, leaver operations
• Group membership management and permission troubleshooting
• Support SCIM and Okta-Atlassian integration operations — troubleshoot provisioning failures, reconcile mismatches
• Customer and internal user access for Jira Service Management portals
• Hands-on support for the JSM go-live as the new enterprise ITSM platform

Essential Experience

• Minimum 3 years Atlassian Cloud administration across Jira, Confluence, and JSM
• Jira project configuration at production scale — workflows, schemes, custom fields, screens
• Confluence administration — spaces, permissions, templates
• Jira Service Management administration — request types, queues, portals, SLA management platform, or greenfield)
• User and group lifecycle operations at scale (thousands of users)
• Working knowledge of SCIM provisioning, ideally with Okta as the identity provider

If you feel you have the right skill set and want to work for a growing organisation, then please apply ASAP.

INDIT