This position is no longer open for applications

Role: 1^st/2^nd Line IT Support Technician

Location: Harwell, Oxford

Salary: £25,000 - £30,000

‍Profile

Our client is a forward-thinking Managed Service Provider who due to to natural growth within the business, they are looking to add a 1^st/2^nd Line IT Support Technician to their team.

This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.

You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.

Key Responsibilities

• The L1/L2 Support Technician will provide first and second-level technical support to a variety of clients.
• The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through efficient resolution of technical issues and provision of relevant advice
• Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
• Respond to and resolve technical support tickets in a timely manner.

Core Skills & Experience

• Excellent communication and interpersonal skills, and enthusiastic about helping others
• Proven experience as a Technical Support Specialist or similar L1/L2 support role.
• Proficiency in both Windows and MacOS environments.
• Good knowledge of Microsoft 365 applications  
• Exposure to Microsoft Administrative tools
• Basic understanding of networking principles and troubleshooting.
• Desire to learn new skills, acquire knowledge, and to become more technically proficient

This is a great opportunity for a candidate to work at a forward-thinking company.

If this position is of interest, then please apply ASAP.