Position: Senior IT Engineer

Salary: 36k

Location: Southall

Role Description

This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner.

Principle Accountabilities

1. Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required)

1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to:

• Break fix service desk tickets & resolution.
• Prioritise helpdesk tickets and monitor service desk SLAs

• User administration and permissions (Azure MS 365).

• Server / Switch maintenance including patching & upgrades.

• Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals).

• Library systems.

• MFDs & print management.

• Google Workspace user & device administration.

• WiFi user administration (Meraki)

• PC / laptop imaging.

• Apple iOS network user administration (Jamf)

• Oversee & manage website static data updates.

• Oversee social media platform support and posts.

• Telephone system user & device administration.

• Assisting with IT deliveries including unpacking and configuring hardware.

• Technical support of AV & conferencing systems including infrastructure.

• Ensure all IT stores / IT equipment is kept tidy and organised including cable management.

• Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL)

INDIT