Voice and Connectivity Service Delivery Executive (AW00062) Abingdon, England
| Salary: | GBP20000 - GBP23000 per annum |
Role: Voice and Connectivity Service Delivery Executive
Basis: Full Time
Salary/Package: £20-£23k
Our client are specialise in IT security solutions and have won loads of awards for our excellence including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since 2003 and continue to grow year on year. We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business.
Primary Purpose
This is primarily an admin support role to ensure the smooth transition from initial sales order to the provisioning the installation of DRFT, SIP trunks, WLR (Line and Broadband), mobile and data connectivity.
The Service delivery assistant will assist the V & C Manager by processing orders via the Gamma and V1 portals. This involves detailed updates to clients on the delivery process and liaison with the ISP and Vendors to ensure expectations are met.
Although Our client offer full training for this role, previous experience within this industry would be advantageous.
Key Responsibilities
• Assisting the V & C Services Manager
• Maintaining opportunities on CRM
• Performing access checks on the Gamma Portal
• Creating and assisting in the costing sheets for quotations
• Creating and raising orders for V & C services manager
• Sending welcome emails and managing EU expectations
• Performing Range holder and Dialogue searches for number ownership
• Porting checks/ Migrations and CLoA
• Ethernet quotations and order management
• Porting process
• Customer liaison – email and telephone
• Assisting with basic quotations
• Competitor Bill analysis for PPM and service charges
• Administration of mobile portal
• Provisioning of sold Voice and Connectivity services Behaviours Required
• Strong communication skills
• Professional, approachable and flexible
• Team player, works effectively with colleagues across all functions
• Demonstrates energy and positive attitude
• Tenacity and a strong desire to make a difference, always with the customer in mind
• Attention to detail
What we offer you
o 25 Days Holiday and rising (plus bank holidays)
o Flexible working (WFH incentives)
o Private medical cover
o Discounted gym membership
o Epic Christmas Parties – (Previous have included Budapest & Iceland!)
o Car Parking
Our client is an equal opportunities employer and welcome all candidates to apply with the right to work in the UK.
INDIT