Senior IT Technician (Aw000710) Henley-On-Thames, England
| Salary: | GBP33000 - GBP36000 per annum |
Role: Senior IT Technician
Salary: 36k
Location: Henley
Benefits:
- Holidays: 22 days plus BH, increasing 1 day per full-service year, up to 25 days per annum plus BH
- Pension
- Life Assurance: 2 x Basic Salary
- Employee Benefits Platform: EAP, MyMindpal, Cycle-2-Work, High Street Rewards
- Staff Events
Summary:
The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.
The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.
The job includes managing the current onsite ICT Technician in providing proactive “customer-focused” support for all aspects of ICT.
Key Responsibilities:
- To be responsible for the Onsite IT Support team functions for the customer.
- To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
- To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
- To work with the ICT Managed Service team to overcome any regular or recurring issues.
- Reporting relevant data and information to the Service Delivery Manager where required.
- To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
- To manage and help develop the ICT Technician through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
- To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
- To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
- To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
- Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
- To support the Operational Delivery Manager in the development and execution of the Customer’s ICT strategy.
- To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.
Key Skills/Experience:
- At least 3-5 Years relevant experience working within a support or hosting operations environment
- Google for Education, Class Charts, GDrive, GADS.
- Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
- Good working knowledge of: • Veeam and other 3rd party backup technologies
- Virtualisation technologies including VMWare and Hyper-V
- VLANs and VPN configuration
- Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
- PowerShell scripting
- SAN technologies
- Server & Infrastructure hardware
- Understanding of Firewalls, Smoothwall, SonicWALL
- Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet
INDIT