POST TITLE: 2nd Line Service Desk Engineer

LOCATION: Didcot, South Oxfordshire

SALARY:  £25,000

COMPANY BENEFITS:

• 21 days standard holiday + bank holidays
• Free on-street parking
• Training for industry certifications and qualifications
• Mileage allowance
• Regular bus service to Oxford & Witney  (next to the bus stop)
• Beautiful location, set in a small Oxfordshire village close to Oxford and Witney
• Additional holiday days available (subject to workload and availability)
• Annual salary and performance reviews

Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users.

The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller.

We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site.

Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly.

YOUR RESPONSIBILITIES

• Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress
• Monitor progress of any tasks assigned to you
• Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment
• Monitor clients systems via our remote monitoring tools
• Escalate issues to a Tier 3 engineer quickly if required
• Manage and maintain clients infrastructure and cloud services, such as Microsoft 365

YOUR EXPERIENCE

To join us as a 2nd Line Support Engineer, you will need: 

• Previous experience in an IT helpdesk support/repair role
• Knowledge and experience of various IT systems
• Good knowledge of networking & TCP/IP
• Knowledge of DNS configuration & web hosting
• Excellent hardware and software troubleshooting skills