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2nd Line Desk Engineer

2nd Line Desk Engineer (Aw400544235667) Oxfordshire, England

Salary: GBP25000 - GBP25001 per annum


POST TITLE: 2nd Line Service Desk Engineer

LOCATION: Didcot, South Oxfordshire

SALARY:  £25,000


  • 21 days standard holiday + bank holidays
  • Free on-street parking
  • Training for industry certifications and qualifications
  • Mileage allowance
  • Regular bus service to Oxford & Witney  (next to the bus stop)
  • Beautiful location, set in a small Oxfordshire village close to Oxford and Witney
  • Additional holiday days available (subject to workload and availability)
  • Annual salary and performance reviews


Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users.

The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller.

We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site.

Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly.


  • Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress
  • Monitor progress of any tasks assigned to you
  • Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment
  • Monitor clients systems via our remote monitoring tools
  • Escalate issues to a Tier 3 engineer quickly if required
  • Manage and maintain clients infrastructure and cloud services, such as Microsoft 365


To join us as a 2nd Line Support Engineer, you will need: 

  • Previous experience in an IT helpdesk support/repair role
  • Knowledge and experience of various IT systems
  • Good knowledge of networking & TCP/IP
  • Knowledge of DNS configuration & web hosting
  • Excellent hardware and software troubleshooting skills