This position is no longer open for applications

IT Officer

IT Officer (Aw4783459) Oxford, England

Salary: GBP30000 - GBP36000 per annum

Job Title: IT Officer

Salary: £30,000 to £36,000 per annum

Hours: 37.5 hours per week

Contract Type: Permanent

Responsible to: IT Support Manager


  • Annual leave: 28 working days
  • Additional holiday days are awarded as longer services awards.
  • Employee Benefits Platform: Free access to thousands of discounts and savings via vouchers,  reloadable cards, cashback and online voucher codes.
  • Free Meal: When on duty, a meal is provided free of charge when the kitchens are open.
  • University of Oxford pension scheme
  • Travel Pass Loan: A discounted travel scheme is available.
  • Cycle to Work Scheme / Bike Loan. On site cycle repair service at discounted rates.
  • Sports Facilities: Access to the University Sport club.
  • University Card: for discounts in shops, cafes and restaurants and University Leisure facilities


A college within the prestigious University of Oxford is seeking to employ an individual with demonstrable experience in hands-on first-line IT support, and a willingness to learn and participate in ongoing project implementation.


  • First-line support for college staff, students, and guests via the helpdesk system.
  • Configuration and distribution of end-user IT equipment.
  • Hardware and software asset management.
  • Setup of AV equipment for events on college sites.
  • Assistance in rollout/deployments of ongoing IT project work.
  • Ability to demonstrate possession of the skills and qualities specified below is more important than experience in a similar role.


  • Strong face-to-face customer service skills.
  • Strong practical knowledge of Windows desktop operating systems (primarily Windows 10).
  • Strong problem solving and troubleshooting skills.
  • Good understanding of workstation hardware.
  • Good practical knowledge of mobile operating systems – Android and iOS.
  • Practical experience of AD-DS principles.
  • Basic understanding of networking concepts and equipment.
  • Documentation.
  • Willingness and desire to expand on existing knowledge via external training and/or selfteaching.


  • Good understanding of AV equipment.
  • Basic understanding of MacOS.
  • Basic IT security concepts.
  • Basic understanding of, and some exposure to virtualisation technologies.
  • Basic understanding of print management solutions.
  • Basic understanding of Windows deployment technologies e.g., MDT.
  • Basic understanding of software and hardware asset management concepts.
  • Basic understanding of SharePoint online.