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Network Manager

Network Manager (AW000268) Derby, England

Salary: GBP38000 - GBP40000 per annum

Network Manager

£38k - £40k



  • 25 Days Holiday + BH;
  • Company Sick Pay Scheme
  • Life Assurance;
  • Cycle to Work Scheme;
  • Reduced Gym membership at select gyms;
  • Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal;
  • Employee Purchase Scheme;
  • Staff Entertainment Events;
  • Free Parking;


This role will have supervision of 2 staff members, so experience of team leadership will be an advantage. The role will also include cover for Saturday mornings during term time (8am to 12.30pm), where this cover, will be open to all IT staff and logged as TOIL.


 The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.


The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.


The job includes managing the current onsite ICT Technicians in providing proactive “customer-focused” support for all aspects of ICT.



Key Responsibilities:

  • To be responsible for the Onsite IT Support team functions for the customer.
  • To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
  • To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
  • To work with the ICT Managed Service team to overcome any regular or recurring issues.
  • Reporting relevant data and information to the Service Delivery Manager where required.
  • To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
  • To manage and help develop the ICT Technicians through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
  • To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
  • To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
  • To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
  • Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
  • To support the Service Delivery Manager in the development and execution of the Customer’s ICT strategy.
  • To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.

Key Skills/Experience:

  • At least 3-5 Years relevant experience working within a support or hosting operations environment
  • Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
    • Good working knowledge of: • Veeam and other 3rd party backup technologies
    • Virtualisation technologies including VMWare and Hyper-V
    • VLANs and VPN configuration
    • Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
    • PowerShell scripting
    • SAN technologies
    • Server & Infrastructure hardware
    • Understanding of Firewalls, Smoothwall, SonicWALL
    • Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet


Desirable Criteria:

  • VMWare Certifications


Any exposure or Experience supporting Fortinet / Cisco firewall solutions

  • Microsoft Server / Desktop Certifications
  • Experience supporting Microsoft Azure
  • Working knowledge of Apple OS X and IOS
  • Good working knowledge of industry standard Imaging and Deployment Tools including SCCM, Intune, Autopilot
  • ITIL Foundation v3 or at least an understanding of ITIL and its importance in the world of IT.


Interpersonal and communications skills

  • Excellent verbal and written communication skills
  • Pro-active approach to work
  • Ability to communicate complex technical issues to non-technical users
  • Able to work unsupervised using your own initiative
  • Willingness to keep abreast of new developments in software and hardware
  • Full clean UK driving licence (desirable)


School - Generic Staff Requirements:

Be committed to working as part of a cohesive, supportive and forward-thinking team which has a shared vision to

  • Raise student attainment so that all students successfully progress through the school to further and higher education and quality employment
  • Place the College and its facilities and resources at the heart of the community it serves.
  • Model the highest professional standards to students in all aspects of the role
  • Ensure that the personal and social development of students results in responsible and active citizens graduating from the College
  • In collaboration with others, review the impact of actions taken and respond accordingly
  • Play a role in the effective implementation of the school’s safeguarding and equal opportunities policies