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2nd Line Engineer

2nd Line Engineer (KM0826) High Wycombe, England

Salary: GBP25000 - GBP32000 per annum

2nd Line Engineer

High Wycombe

£27k - £32k

 

 Benefits:

 

  • Discretionary yearly bonus scheme dependant on company performance.
  • 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
  • Free on-site parking.
  • Training and Career growth.
  • Opportunity to work on diverse and challenging projects

 

Role:

 

As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager you will be first point of contact for technical issues raised to our Support Desk. You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required. This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team.

 

Key Skills:

 

  • Act as first point of contact for IT support calls from our customers via phone making sure all
  • calls are answered and dealt with in a professional manner.
  • Logging tickets within our ticketing system while on the phone making sure all information is
  • gathered and entered correctly to a high standard.
  • Strong communication skills and ability to talk and guide non-technical customers and
  • customers who may not have English as their first language.
  • Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set.
  • Ability to work independently and meet deadlines consistently.
  • Capability to work under pressure and prioritize tickets.
  • Identify and escalate repeating tickets to other team members.
  • Proficiency in relevant tools and software related to the industry.
  • Continuously seek opportunities to enhance skills and stay updated with industry trends.
  • Pro-active attitude towards Technical Support.
  • Professional manner when visiting customers with a can do attitude and willingness to help our customers.
  • Making sure all internal documentation is updated and that internal procedures are
  • Work with relevant third parties companies and act as a point of contact.

 

INDIT

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