This position is no longer open for applications

3rd Line Support - Hybird - Abingdon

3rd Line Support - Hybird - Abingdon (Aw000629) Abingdon, England

Salary: GBP38000 - GBP42000 per annum

Position:                           3rd Line Engineer

Basis:                                Full Time

Salary/Package:              £36,000 to £42,000 

Location:                           Abingdon


Who is our client?


Our client is an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.


They are able to attract talent to their business by investing in staff training and staff rewards, which has become a bedrock of their success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them.





Primary Purpose


The role of the 3rd Line Engineer is working alongside the dedicated helpdesk team that provides support to one of our largest clients located in Tubney, Oxfordshire, which offers a variety of challenges within one of Planet IT’s high-priority clients. You will have experience working within the Windows Enterprise, Office 365, Azure, and Virtualisation in the cloud, networking, the ability to lead and own system outages.


Key Responsibilities


  • Delivering IT infrastructure projects.
  • Logging, managing, and resolving customer IT issues.
  • Remote and on-site support.
  • Contribute to ongoing internal training programs.
  • Keep up to date with developments of Planet IT’s portfolio of products and with wider technology trends.
  • Individual self-study to achieve and maintain industry accreditation.
  • Interacting, supporting, and presenting to new and current IT Service customers.
  • Working closely with the Sales team to support and solutions for all customers.



About You


Applicants for this role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As a 3rd Line Engineer, you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.


 The right candidate must have the following:

  • Minimum of 6 years’ IT experience in a corporate or services environment
  • Excellent troubleshooting and problem resolution skills
  • Provide high level of support for existing customers
  • Administration of Microsoft operating systems and applications (Office etc.)
  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 - 2016
  • Good written and spoken English
  • SCCM experience
  • Extensive experience of virtualisation technologies, e.g. VMware, Hyper-V, Citrix
  • HP, Dell Hardware experience
  • MCP or equivalent qualification(s) preferred (or working towards them)
  • Extensive LAN/WAN infrastructure knowledge and experience
  • Android/IOS support
  • All cloud technologies
  • AD and Email Migration Knowledge
  • Active Directory and Outlook
  • Windows XP/7/8/8.1/10
  • Office 2010/13/16/365
  • Driving license and own transport essential


shift pattern is as follows -

week 1 = Office based Monday - Thursday 08:00 - 16:30 - Friday is Work from Home
week 2 = Work from Home - Monday - Friday - 09:30 - 18:00

When USA cover starts -

week 1 = office-based Monday - Thursday 08:00 - 16:30 - Friday is WFH
week 2 = Work from Home - Monday - Friday - 11:00 - 19:30 - then on a call out payable per call till 23:00