This position is no longer open for applications

Job Title – Out of Hours IT Technician

Location - Derby

Salary - £20k-£26k

Working hours – 5:30pm – 1:30am

About our client

They have established our principles and culture over the last 37+ years. Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated, and friendly, creating a positive culture and environment within and outside of the office. We always ensure working with or for the client is a positive experience for our staff, partners, and clients.

Technical Profile:

We are looking for a Support Engineer to join our Out of Hours team who will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistent and professional approach. The successful candidate will provide an outstanding service to our customers and build a great relationship with international customers and partners and assist on service requests. As a successful candidate, you will have a great opportunity to work with global companies and in return we will offer excellent development opportunities.

About the Role & Responsibilities:

• Answer client requests via telephone and email
• Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
• Update service desk tickets with accurate time entries and notes
• Log support tasks
• Liaise with external support companies and suppliers
• Ensure tasks are progressed through to a satisfactory conclusion
• Proactively keep customers and team members informed of progress
• Out of Hours cover (nights, weekends, bank holidays)

Technical Experience / Requirements:

• 1st and 2nd Level Line Support
• Desktop support on Microsoft Windows & Office application stack
• Basic AD & Exchange including O365 for progressing new starter & leaver request, security permission changes
• Basic Windows Server OS knowledge
• Basic Networking knowledge, understanding DHCP, DNS and IP Configuration
• Understanding backup job reports and carry our basic troubleshooting

Key Attributes:

• Previous customer service skills
• Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
• Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
• Ability to prioritise tasks and projects
• Accuracy and attention to detail
• Self -motivated person
• Able to understand and follow standard documented processes

INDIT