Field Service Technician (230000KG) Cape Town, South Africa
Field Service Technician
Job Purpose:
Job Purpose:
Installs, repairs, and troubleshoots surface wellhead systems and provides industry leading customer service. Completes required documentation for records, customer billing, QHSES reports, and customer feedback. Trains and develops competencies to maintain proficiency for wellhead systems utilized within assigned region.
Role and responsibilities:
Role and responsibilities:
- Works independently or as a team member to execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems.
- Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience.
- Develops personal competencies to advance job knowledge and become proficient at required systems.
- Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback and working to enhance the customer experience.
- Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports.