This position is no longer open for applications

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India

We are looking for a dedicated Help Desk Analyst to provide exceptional technical support to our computer system users. The ideal candidate will have strong troubleshooting skills and a commitment to delivering timely and effective solutions. This role involves assisting users with a variety of issues related to hardware, software, and networking.

Key Responsibilities:

• Provide technical assistance to users on a variety of issues, identifying, researching, and resolving technical problems.
• Respond promptly to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor issues to ensure timely resolution and maintain accurate records of support interactions.
• Answer questions and resolve computer problems for clients in person, via telephone, or remotely.
• Assist users with the use of computer hardware and software, including installation, printing, word processing, electronic mail, and operating systems.
• Utilize commonly used Help Desk concepts, practices, and procedures to perform job functions effectively.
• Collaborate with other IT staff, including project managers, business analysts, and application analysts, to address complex issues and provide comprehensive support.

Qualifications:

• Minimum of three (3) years of experience in providing technical assistance to computer system users.
• At least one (1) year of experience in a support office or a related area.
• Knowledge of commonly used Help Desk concepts, practices, and procedures within the Information Technology field.
• Strong ability to follow instructions and utilize pre-established guidelines to perform job functions.
• Excellent verbal and written communication skills to effectively interact with various stakeholders.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Familiarity with ITIL practices or Help Desk software.
• Experience with remote support tools and techniques.

Additional Details

The base range for this contract position is $35 - $85/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together