Service Designer (717142) England

Job Title: 

 

The job on offer

 

As an experienced member of the team, you will make a positive impact on the quality of our offer by delivering the service design activity on critical projects. You will also help mentor and support other members of the team and contribute to the development of our strategy. 

The candidates have to be SC eligible and with full right to work in the UK with no sponsorship.

 

Your Role

 

We are looking for a straight thinking Service Design Consultant to join the award-winning Digital Experience team within Capgemini.

This role is dynamic and hands-on. You will be expected to support our delivery through user-centred design methods: translate user needs, business objectives, and technology capabilities into world-class services for leading companies and government. 

 

The Work

 

The services we create with our clients are often transformational – the solution may not be obvious, and we need a service designer who can make sense where there is very little framework or direction. This may mean resetting the direction for a project or asking fundamental questions. 

You will need to be comfortable facilitating workshops with senior stakeholders, managing and undertaking research with users and express your ideas and insights using personas, prototypes, user journeys and service blueprints.
 

 

Your Profile

 

  • Ideally, industry experience within a service designer role. Preferably working for a consulting firm or agency
  • Experience working with government – delivering within the Government Service Standard and managing GDS assessments is highly desirable
  • Experience planning, conducting and analysing outputs from user research
  • Degree preferred within a design-related or HCI/Usability/Cognitive Psychology discipline
  • Candidates must be versed in user-centred design methods and techniques
  • Excellence in analytical thinking, process-oriented skills, verbal and written skills
  • Experience in working within an Agile manner within a commercial environment
  • Ability to work collaboratively within multi-disciplinary teams, multi-vendor teams
  • Keen to learn, evolve, and continually challenge yourself and the way you do things
  • Good project case studies/portfolio (web-link or PDF) outlining your contribution towards each project (all submissions treated with the strictest confidence)

Why Capgemini is unique

 

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality.  Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance.  Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.  All UK employees are eligible to request flexible working arrangements.

 

We are looking for individuals who have experience with:

 

  • Experience working for a consulting firm or agency
  • Experience working with government -- delivering within the Government Service Standard and managing GDS assessments is highly desirable
  • Experience planning, conducting and analysing outputs from user research
  • Degree preferred within a design-related or HCI/Usability/Cognitive Psychology discipline
  • Candidates must be versed in user-centred design methods and techniques
  • Excellence in analytical thinking, process-oriented skills, verbal and written skills
  • Experience in working within an Agile manner within a commercial environment
  • Ability to work collaboratively within multi-disciplinary teams, multi-vendor teams
  • Keen to learn, evolve, and continually challenge yourself and the way you do things
  • Good project case studies/portfolio (web-link or PDF) outlining your contribution towards each project (all submissions treated with the strictest confidence)
     

About Capgemini

 

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the future you want

 

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  A powerful source of energy that drives us all to find new ways technology  can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  Capgemini. Get The Future You Want.
 

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