This position is no longer open for applications

Key Responsibilities:

• Deliver top-tier operational and technical support for custom applications and systems, ensuring excellent customer service aligned with company values.
• Efficiently troubleshoot and resolve incidents and service requests in a fast-moving, ITIL-compliant environment.
• Ensure seamless service delivery across nationwide locations, offering support wherever needed.
• Serve as a subject matter expert and escalation point for complex technical challenges.
• Play a key role in fostering a DevOps culture, with a focus on collaboration, quick response times, and business value creation in daily operations.
• Consistently meet or surpass performance goals. 

Technical Expertise:

• Support and enhance core technologies such as Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), ensuring systems are up-to-date and running efficiently.
• Provide telephony system support, including mobile devices (MDM) and VOIP (soft telephony).
• Apply foundational knowledge of Wi-Fi and networking concepts to assist in troubleshooting and resolving issues.
• Maintain comprehensive documentation practices.