Technical Consultant - M365 (JR-10045913) Singapore River, Central Area, Singapore
About the team
Hi! We’re Telstra Purple
We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name. We’re a technology services organization focused on transforming businesses, from the network to digital experience and we do it all with a purpose in mind.
We recognize that life experiences are varied and complex. We benefit from each person's unique gifts, and push for diversity and inclusivity in all we do. Our people make us a stronger and more purposeful business, where we come to celebrate our shared love of technology.
Everything we do is founded on our core beliefs:
- We thrive when our people thrive
- Our customer's success is our success.
- We are trusted and empowered as individuals
- We are stronger together
- We continuously learn, share and innovate
The role with us
As a Cloud Consultant you will be a skilled industry expert and thought leader, driving growth and developing customer solutions.
Successful candidates will demonstrate an ability to translate business drivers and needs into technology solutions. This will include communications at all levels of management and the ability to understand and model business cases including financial considerations.
You will participate in customer engagement activities, including customer presentations and advising end-to-end technical solutions from design, delivery, implementation and deployment using the latest technologies helping customers with their on-premises or online deployment model.
Key responsibilities
Your key accountabilities and responsibilities include but are not limited to:
- Lead discussions with enterprise customers on the use of unified communications and cloud computing to solve complex business problems
- Accountable for all aspects technical delivery
- Execute technical customer engagements, produce design and implementation documentation
- Implement cloud technologies to achieve the customer's objectives
- Continue to develop technical capabilities and knowledge
- Develop long-term strategic relationships with key accounts
- Manage contract negotiations
- Ensure customer satisfaction (NPS)
- Be actively involved in contributing to our team community
- Expect moderate travel
Key responsibilities
Your key accountabilities and responsibilities include but are not limited to:
- Experience in designing/delivery of key strategic cloud solutions into Microsoft Office 365
- Extensive and demonstrated experience in building, configuring, designing, migration of Microsoft Skype for Business solutions, both On Premise and Online, as well as knowledge and experience with Microsoft Teams
- Experience with key voice technologies and vendor partners, such as AudioCodes and Ribbon
- Experience with contact center technologies such as Genesys Cloud and Engage
- Strong knowledge of the complexities of migration and enterprise project exposure
- Experience in consulting environments, customer focused and ability to produce quality documentation
- Exposure to various methodologies, best practices and technologies
- Technical lead and management of multiple projects, define and understand customer problems, development of strategies
- Exceptional communication skills, high level of technical expertise and extremely passionate about technology
- Strong knowledge of the Unified Communications eco-system, and the ability to maintain contacts with Telstra’s key vendors and partners.
- Up to date Microsoft Certifications on one or more relevant technologies is desirable
- Minimum 4 years’ experience with relevant technologies
- Experience in data models and network inventory/OSS domain
- Experience in large enterprise grade transformation program
- Ability to elaborate and backlog grooming on complex features and enhancements
- Ability to analyze large datasets
- Strong verbal and written communication
- An analytical mind and inclination for problem-solving
- Attention to detail
- Essential to have telecommunication industry working experience
- A degree in one of the following subjects is essential: Computer Science, Statistics or Network Engineering
- Any certification in scrum and agile practice is a plus
Thrive, your way
Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.
Interested?
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
____________________________
Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.
Interested?
____________________________
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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