This position is no longer open for applications

•Overall management of the Operations Department;

•Monitors the performance of the OMCC Controllers, Operations Planner, Line Supervisors, Tram Drivers and Security Sub-Contractor;

•Ensures the safety and integrity of operations according to applicable Rules & Regulations;

•Applies operations policy and standards;

•Ensures a safe, reliable and efficient operations of QEC PMS system and satisfactory service to passengers on a daily basis;

•Co-operates with other managers to address customer concerns and complaints, maintenance requirements, etc.

•Conducts investigations following incidents or degraded modes.

•Ensures proper implementation of the strategies, procedures and policies for a safe, reliable and efficient operation of the PMS system;

•Ensures that a satisfactory level of service is provided to passengers;

•Identify and implements operational improvements;

•Issues Operations instructions when required and updates operations rules and procedures;

•Chairs internal and external meetings and collaborates with other departments;

•Member of the Safety Management Committee for amendment of rules and regulations when necessary;

•Chairs the Competency Certificate Committee for certification of all Tram Driver, OMCC Controller, Line Supervisor, Operations & Maintenance Inspector and Operations Planner