Our host is a growing IT services provider with a team of about 32 employees, delivering reliable and professional IT support to a diverse client base. They pride themselves on strong customer service, structured processes and developing future IT professionals.

They are seeking a motivated IT Technician Trainee to join their team and complete a Certificate IV in Information Technology (Microsoft) while gaining hands-on, real-world experience in a supportive environment.

The Opportunity

This traineeship is ideal for a junior IT professional eager to learn and develop their technical and customer service skills. You will work closely with experienced engineers and supervisors while providing first-line support to clients.

You will be supported by qualified supervisors, with 3 experienced employees available to supervise, and clear escalation pathways in place.

Responsibilities

• Act as the first point of contact for client IT issues via phone, email, or ticketing system.
• Resolve common IT issues including: Password resets, Printer and peripheral connectivity, Basic network and internet issues, Software installation guidance, Email access and configuration issues
• Accurately log incidents and service requests.
• Maintain clear ticket notes, time entries, and status updates.
• Follow documented procedures, workflows, and service standards to ensure consistency and quality.
• Assist with updating and maintaining basic documentation, including: How-to guides, internal knowledge base articles
• Escalate complex or unresolved issues to Level 2 Engineers in line with defined escalation processes.
• Prepare simple hardware and software quotes under supervision.
• Communicate clearly and professionally with clients.
• Set and manage expectations regarding response and resolution times.

About You

• Strong interest in Microsoft technologies and IT support
• Good communication skills and a customer-focused mindset
• Willingness to follow processes and learn best practices
• Reliable, organised, and keen to develop both technical and professional skills
• No prior formal IT experience is required — just a genuine interest in technology and a willingness to learn.

What We Offer

• Certificate IV in Information Technology (Microsoft) traineeship
• Hands-on experience in a real IT support environment
• Support from experienced supervisors and engineers
• Clear pathways for skill development and career progression
• Opportunity to transition into a permanent IT role upon successful completion

Interested?

Click "Apply Now" or for more information visit https://www.megt.com.au/jobs.

At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story.

MEGT is committed to being a Child Safe Organization and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.