Key Duties & Responsibilities

· Take ownership of all customer returns, both physically and systemically.

· Handle all related administrative tasks accurately and efficiently.

· Record, store, input, and update return and customer information correctly.

· Respond to and communicate with customer services and operations departments.

· Submit and track courier claims for lost or damaged parcels.

Skills & Experience Required

· A good standard of education.

· Good concentration and attention to detail.

· Excellent verbal and written communication skills.

· Ability to work both independently and as part of a team.

· Strong IT skills and confidence using tracking systems and Microsoft Excel.

· SAP Business One experience would be an advantage, but training will be given.

Own transport is essential.