Job Title: Resident Liaison Officer (RLO) – Social Housing
Location: Cheltenham( GL51)
Pay Rate: upto £24.00 per hour (fuel expenses covered )
Contract Type: Temporary to Permanent opportunity for the right candidate
Initial Duration: 2 months initially (Strong potential for extension/permanent contract)
8.5 Hours: Monday – Friday (Overtime available)

About the Role
We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) to join a major planned maintenance programme on a busy social housing site in Cheltenham. This is an initial short-term cover contract running from July to late September, with an immediate temporary-to-permanent path available for a standout candidate.

Serving as the primary point of contact between residents, the site delivery teams, and the client, you will play a critical role in ensuring smooth delivery and exceptional tenant satisfaction during essential home refurbishment works.

Key Responsibilities:

• Act as the face of the project, delivering clear notifications, arranging property access, and keeping residents fully informed of planned schedules.
• Visit residents in their homes to conduct pre-start site assessments, explain the scope of work, and capture property choices/data.
• Input accurate site notes, resident profiles, and progress updates directly into the project CRM system.
• Professionally handle tenant queries, complaints, and access challenges, resolving issues quickly to minimize disruption and avoid project delays.

Requirements:

• Proven track record working as an RLO, TLO, or Customer Liaison Officer within social housing or occupied property maintenance.
• Must own a reliable vehicle and hold a valid Full UK Driving Licence (fuel and mileage expenses are fully reimbursed).
• Comfortable using mobile tablets/laptops and logging details into property management or CRM databases.
• Outstanding communication, emotional intelligence, and conflict-resolution skills.
• Experience supporting vulnerable residents is highly advantageous.