JOB PURPOSE

To generate and maximise the revenue through effective Sales & Services to the existing clients and identification of prospective clients.

MAIN RESPONSIBILITIES OF THE JOB

Lead Generation and Conversion:

• Identify potential leads through market research and networking.

• Engage in effective lead generation activities to expand the client base.

• Utilize strong negotiation and persuasive skills to convert leads into successful business deals.

• Ensure customer satisfaction and cultivate long-term relationships with clients

Client Relationship Management:

• Build and maintain strong client relationships to foster loyalty.

• Onboard new clients seamlessly and ensure a smooth transition.

• Nurture existing accounts to maximize satisfaction and repeat business.

• Collaborate with internal teams to ensure excellent service delivery and client retention.

Sales Coordination and Reporting:

• Coordinate sales activities efficiently, ensuring timely submission of quotations and proposals.

• Oversee the reconciliation of customer information and ensure that sales details are accurately updated in the FRESA system.

• Generate and present regular Management Information System (MIS) reports.

Product Knowledge and Development:

• Have a comprehensive understanding of their product offerings.

• Effectively sell various products to clients based on their needs.

• Advance knowledge by learning new products and undergoing relevant training in shipping/logistics-related courses.

Internal Collaboration:

• Participate in weekly sales meetings with the Sales Accountability Partner.

• Collaborate with the sales team and other departments for seamless operations and enhanced client service.

Qualifications and Knowledge: Bachelor’s degree in Business Administration, Logistics, Operations Management or related field.

Job Skills: Sales and Negotiation Skills, Relationship Building, Communication skills, Industry Knowledge, CRM, Sales & FRESA software, Product Knowledge, Coordination & Organization, Data Analysis & Reporting, Industry Awareness, Leadership & motivation

Experience: 5 years’ experience in Freight Forwarding Sales.