Client Service Manager- Events (2022EXC05SP028) United Arab Emirates

 The Role

  • Managing client inquiries via phone, email, online, or in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

 

The Person

  • 2-3 years of experience in client services, sales, or a similar role.
  • 2-3 years of experience working in an Events Company
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on client-related matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Willingness and the ability to travel to client locations, when required.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.
  • Ensuring a positive and professional client service experience.

     

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