Credit Controller (Billing & AR)

Location: London (Hybrid)

Salary: Up to £35,000

Contract: Permanent

A role with real ownership, real impact, and a genuinely supportive culture.

We’re looking for a confident, proactive Credit Controller who enjoys both billing and collections, thrives in a fast‑moving environment, and brings a warm, human approach to customer relationships. This is a true 50/50 role across billing and credit control — erfect for someone who loves variety, ownership and improving processes as a business grows.

About the Role

You’ll manage the full billing cycle, keep accounts clean and accurate, and build strong relationships with customers to support healthy cashflow. You’ll be the person who spots issues early, fixes them quickly, and communicates with clarity and empathy.

What You’ll Be Doing

Billing – 50%

• Run and manage the full billing cycle accurately and on time
• Produce clean, contract‑aligned invoices
• Maintain up‑to‑date customer account data
• Resolve billing discrepancies quickly and fairly
• Submit invoices via portals and email
• Prepare and submit monthly Direct Debit collections
• Monitor unbilled revenue and convert promptly
• Support month‑end with reconciliations and reporting

Credit Control – 50%

• Proactively manage the aged debt ledger
• Chase overdue accounts with confidence, warmth and professionalism
• Build positive customer relationships to encourage timely payment
• Resolve queries by working cross‑functionally
• Flag high‑risk accounts early
• Allocate payments accurately
• Produce weekly debt and cashflow updates and forecasts

Skills & Experience

Essential:

• 2+ years’ experience in billing, credit control or AR
• Strong understanding of billing cycles and debt recovery
• High accuracy and attention to detail
• Strong Excel skills (lookups, pivots, formulas)
• Able to manage multiple deadlines

Desirable:

• SME experience
• Subscription/recurring revenue background
• Experience improving or simplifying processes

Non‑Negotiables

• Comfortable managing both billing and collections
• Confident in credit control conversations
• Strong customer service mindset
• Fast, accurate and organised
• Experience with cloud‑based finance systems

Interested to find out more? Please reach out: