Customer Service Advisor - start date: Monday 24th August!
Location: Birstall/Batley (WF17)
Pay Rate: £12.71 per hour - £26,436.80pa
Hours: 40 hours per week (Monday to Friday) - 8 hours per day
Contract: Temporary to Permanent
Working Arrangements: Hybrid (1-2 days WFH)
Opportunity: Long-term employment goal after successful temp period

Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast-paced environment where no two days are the same? I’m currently recruiting for a Customer Service Advisor position in the smart metering sector on behalf of a leading and well-respected company based in the Birstall/Batley area.

This is more than just a temporary role – it’s a genuine long-term opportunity with a clear route to permanent employment following a successful probationary period. You’ll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.

The Role:
As a Customer Service Advisor, you’ll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:

• Scheduling and planning appointments for engineers

• Liaising with customers and businesses to confirm access and availability

• Communicating with field-based engineers to ensure efficient routing and daily workloads

• Updating internal systems and tracking job progress

• Handling queries and rescheduling appointments where needed

About You:
We’re looking for someone who brings energy, organisation, and a customer-first mindset. Ideally, you’ll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.

Key qualities we’re looking for:

• Strong organisational skills and attention to detail

• Confident and professional telephone manner

• Proactive approach to managing workloads and resolving issues

• Comfortable using scheduling or CRM systems (full training provided)

• A team player with a positive, can-do attitude

What You’ll Get:

• Full training and ongoing support

• An opportunity to build a long-term career with a stable and reputable employer

• Clear pathway to permanent employment

Interested?
If this sounds like the right opportunity for you, apply now or get in touch to find out more. This is a fantastic chance to join a business where you can truly grow and thrive.