This position is no longer open for applications

The Global Operations and Infrastructure Services department (GOIS) within IT&D Nordics is responsible for managing and developing DB Schenker's internal infrastructure services in Cluster Nordics; Norway, Finland, Sweden, Denmark and Iceland. We are now looking for a Service Manager to the Client Hardware and Infrastructure (CHIS) team. As a Service Manager within GOIS, you will identify, develop and manage infrastructure services in collaboration with representatives from the business and other stakeholders within IT on a cluster, regional and global level. 

Role responsibilities:

• Proactively identify opportunities for service enhancements and propose and execute relevant solutions.
• Oversee the day-to-day operations. 
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing necessary actions.
• Manage and prioritize incoming service requests, ensuring timely and effective resolution.
• Conduct financial planning, follow-up and analysis within your service area.
• Develop and maintain strong relationships with business units, ensuring their needs and expectations are met or exceeded.
• Handle incoming cases in our ServiceNow case management system as well as carry out troubleshooting and error correction.