Data Entry & Customer Service Advisor / Holmewood, Chesterfield / £13.55 per hour

Shifts: Rotating shifts – 07:00–15:00 and 15:00–23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Inputting large volumes of survey data using bespoke verification software
• Proofreading and redacting freeform comments to remove identifiable information
• Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
• Providing guidance on survey completion and logging call outcomes
• Supporting general administrative tasks and assisting with team operations as needed

Candidate Profile:

• Confident telephone manner and strong customer service skills
• High level of accuracy and attention to detail
• Ability to balance speed and precision in data entry
• Self-motivated, methodical, and adaptable
• Willing to support colleagues and “muck in” when needed
• Driving is beneficial due to limited public transport to the office (parking available)

Training & Compliance:

• Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)

Additional Information:

• Informal interview process focused on team fit
• Possibility of contract extension based on performance and project needs
• Overtime may be available during peak periods, subject to approval

This is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

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