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Multilingual Helpdesk Analyst – French/Italian/Spanish -1^st Line – Ellesmere Port

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Multilingual Helpdesk Analyst required for a leading company based in Ellesmere Port to be responsible for tracking and resolving service desk calls within agreed SLAs. The ideal candidate would have experience within a helpdesk or 1st Line role, be a self-starter with a forward-thinking attitude and must be able to fluently speak Italian, French and Spanish.

Key Skills and Responsibilities

• Undertake within agreed SLAs, the assignment, ownership and resolution of incidents and requests relating to IT using the Service Desk ITSM system.
• Tracking, and managing service desk calls to resolution within agreed SLAs
• Escalation of high priority incidents to ensure their effective and timely resolution
• Make effective use of Service desk tools to remotely control PCs to assist in incident investigation and resolution
• Continued ownership of open and aged incidents to ensure these are kept to a minimum
• Ensure that the all work elements and relevant processes are documented and comply with defined approvals processes

• Be fluent in Italian, French and Spanish
• Must have previous experience within a Helpdesk position

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Our client is offering between £25,000 and £28,000 per annum depending on experience for this position.

Interested?! Send your up to date CV to Claire Ingram at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regards to this vacancy

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA