Technical Support Coordinator 

My client is a world-leading manufacturer, highly respected in the scientific research and development sector, who gives their team the support and resources to make a meaningful impact. They are currently seeking a Technical Support Coordinator for their Andover site.

This is a permanent position, offering the chance to join an established and dedicated customer support team.

Position Offers:

• Salary: £32,000 – £34,000 per annum

• Permanent contract

• Core hours: Monday to Thursday, 8:00am – 4:15pm; Friday, 8:00am – 4:00pm (with flexibility)

• Excellent ongoing training and career development

• Opportunities for occasional UK and international travel

• Supportive team environment

Key Responsibilities:

•    Assess and resolve customer issues efficiently, providing clear updates throughout

·        Liaising with relevant departments within the business this includes Technical, Stores, Shipping and Operational.

·        Managing all after sales queries and managing any issues that arise

·        Researching, diagnosing and troubleshooting faults

·        Track and report on all support cases, ensuring timely closure and high satisfaction

·        Coordinate with internal teams to address and resolve issues promptly

·        Support continuous improvement of support processes and documentation

·        Occasionally visit customer sites for support or training, as required

Suitable Candidate – Qualifications and Skills:

·        Solid background in a technical customer support or service coordination position

·        Ability to diagnose and troubleshoot technical faults

·        Proven experience as a Technical Support Specialist

·        excellent communication and problem-solving skills

·        Able to explain solutions clearly, both in writing and verbally

·        Strong organisational skills with the ability to manage multiple tasks and priorities

·        Open to learning hands-on processes as needed

If you are interested in this opportunity and believe you have the skills and experience required, please apply online now or call via 01256 810400