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International Operations / Central Europe Cluster / France Leadership Team role reporting to Senior Vice President & Cluster Lead – Central Europe 

Managed Resources : 170 Legal entity FTE, 5 of which are direct reports - USD 132M Budget

Job purpose : The General Manager – France (GM) leads all business units in the country organisation. They manage managers for all areas of operation to achieve the targeted financial results, local strategy, and business goals.  The GM forges relationships with local business partners, key opinion leaders, regulatory authorities, government representatives and decision makers. They spearhead strategic meetings and discussions with these stakeholders and influence decisions that support our goals. As part of the Central Europe Cluster, the GM is a member of the Cluster leadership team and contributes their business experience and expertise to add value to the debate, strategy, and decision-making process for the broader Region.

Core Responsibilities : 

Financial Management

• Full P&L responsibility for business including both revenue and operating income. The role ensures that the region delivers agreed operating plan and budget, and that sales revenue exceeds target
• Develop the annual operating plan for the business aligned with the key business imperatives for the organization
• Responsible for achieving key focus product budget
• Utilises digital and data technology and tools to their fullest capabilities to drive sales growth and optimize performance at the branch
• Leverage all income streams, products, technology, services, consultancy, solutions and process enhancement
• Ensure the financial control of the business and maintain financial integrity in all areas
• Ensures the effective operation and management of all functional areas of the business such as customer service, commercial operations, sales and marketing and technical operations
• Produce accurate financial forecasting to Central Europe Leadership teams
• Generate and protect short- and long-term revenue streams
• Manage the country budget with tight control. Report regularly on budget forecast
• Manage business unit expenses to comply with the Expenses Policy and avoid overspends

Planning

• Deliver strategic plans for all business units that provide unrivalled customer value and utilise the resources of Marketing, Sales, Technical, Regulatory Affairs & other support functions
• Develop creative and insightful strategic plans and business operations, in line with Zoetis strategic goals, priorities and financial targets
• Deliver new business opportunities, products or services to the market for Zoetis. Continually assess customer growth opportunities and develop the business in line with country objectives
• Maintain a constant view of market conditions. Anticipate fluctuation. Make calculated judgements to harness the commercial potential from changing market conditions
• Translate the strategy into tactical delivery for your managers. Effectively allocate and align resources to enable delivery of the strategy
• Identify all possible business alliances, joint ventures and co-promotions, and sustain their development

Customer proposition

• Drive the delivery of a customer-centric offer. Manage this offer to contain a holistic package of products, services and consultancy
• Ensure the evolution of the customer value proposition in line with customer needs and the market direction
• Instill a strong customer focus in all team members, regardless of role or technical expertise
• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy and Global Vet Policy and other codes of practice and corporate policies

People Development

• Provide to your direct reports, a specific and clear direction for the strategy, objectives, policies, practices, and expectations
• Lead your team through periods of change that will drive process enhancements and deliver improved results. Through action, create an environment of innovation and entrepreneurialism
• Drive the achievement of excellent individual results by using formal people processes, performance management, training & development, and talent & succession planning
• Attract, grow, and keep the best people
• Develop rigorous and robust processes for the pipelining of talent
• Use coaching as a tool to grow your managers in ability and achievement. Embed a coaching culture in your business
• Ensure people are managed using the expectations set out in our company vision, mission, values, behaviours, and policies
• Have in place a thriving culture of reward and recognition. Enable individual results and accomplishments to facilitate a team members progress in the company
• Embed effective cross functional working groups throughout the business that enable idea sharing, relationship building and the development of support networks

Relationships

• Create channels for the sharing of feedback, information, and process improvements. Actively give feedback at all levels and ask for it often
• Eliminate working in silos by creating partnerships throughout the business that build on our organisational capabilities and enable holistic solutions
• Develop a broad network of contacts – opinion leaders, key influencers, industry consultants, industrial bodies – and maintain long term relationships with them 
• Lead a team that creates mutually beneficial relationships and knows the importance of win:win

Key Skills

• Exceptional leadership capabilities: strong communication skills, grows talent, identifies potential, inspires and enables
• A commercial thinker with strong marketing, business, and financial acumen
• Customer centricity with a strong service orientation, champions a customer focused environment
• An analytical thinker, methodical and insightful at problem solving
• Effective at managing complexity and scope
• Influencing skills 
• Strong networking skills, builds successful and effective relationships

Behaviours

Our Colleagues make the difference

• Be inclusive. Take people along with you.
• Show people what best practice looks like and empower others to deliver it
• Dedicate yourself to developing people in ability and behaviour

Always do the right thing

• Be an ambassador for the things we stand for as a business
• Be honest, clear and correct with the media, government bodies and external parties
• Provide opportunities to all in the business who work for it
• Pursue growth and learning

Customer obsessed

• Champion a customer-focused environment by maintaining a deep and practical understanding of customer needs
• Challenge yourself to consider how the work of the team contributes to achieving our Vision

Run it like you own it

• Take well thought through, calculated risks. Balance the investment of resources, the risk, and the potential gain
• Be an enabler of action. Allow people to do more and discuss less
• Make bold decisions to enhance the distinctiveness and reputation of Zoetis

We are one Zoetis

• Lead and encourage the exchange of opinion, discussion, debate and collaboration
• Listen to your team and act on what you hear. Promote a culture of open communication and honest feedback
• Unify people in success and failure. Bring people together to celebrate, commiserate, and look forward 
• Be visible, be available and be generous – with time, support and praise

Training & Qualifications

• Bachelors Degree; advanced degree preferred
• Current passport and valid driving licence 
• IT literate. Able to use standard business software and communication tools

Experience

• 12+ years extensive and broad business experience in a leading role, specifically marketing, sales, technical and organisational leadership
• Experience of business development
• Proven to produce outstanding financial results as a leader of teams
• Experience in a strategic role and in a senior leadership role
• P&L management experience 
• Able to speak / write  French and English at an advanced level

Travel Requirement

• Regular travel within the country 
• Occasionally foreign travel