Customer Service Representative

Location: Northampton, NN3

Salary: £13.50 per hour

Start Date: ASAP

Working hours: Full time 0730 - 1630

NOTE: This is a temp 3-month contract

The Role:

To exceed Customer's expectations.

Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments.

Key Responsibilities:

• Liaising with production to ensure order fulfilment
• Liaising with Customers
• Answers customer support messages via telephone or email promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Maintain accurate records of customer complaints on the relevant software system
• Ensure that the customer account information is processed accurately and efficiently.
• The data collected will be used to provide reports to measure customer satisfaction
• Data confidentiality is critical to our business, the role holder should maintain strict standards to protect confidential information
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Communicate with team lead to give feedback to help improve customer service culture, response time and tools
• Other duties within the candidate’s capabilities and the needs of the department

Requirements:

• Excellent communication skills being confident, clear and professional
• Previous experience in a similar role with excellent customer services skills.
• IT Literate with skills in Word and Excel and Outlook
• Attention to detail and accurate working
• Be able to manage and organise time with multiple changing priorities
• A second language would be advantageous but not essential

Perks & Details:

• Half day Friday
• Growing company
• Opportunity to learn new skills

How to Apply:

If you're ready to join a growing company and make a real impact apply now with your CV or contact us on 01604 824170