Manager, Student and Academic Services Christchurch, New Zealand
Manager, Student and Academic Services – UC International College (UCIC)
The Manager, Student and Academic Services is responsible for the leadership and management of a small team of staff who deliver student-centred service and administration support.
About the role
- Manage the development, implementation and continuous improvement of high-quality, student-centric student and academic services and contribute to the strategic direction of the Colleges through participation in the Senior Management Team meetings;
- Lead a small team of Student and Academic Services staff, ensuring high levels of engagement, efficiency, student centricity and team morale;
- Ensure an inclusive and engaged environment for both staff and students;
- Develop and nurture strong relationships with key colleagues in the University and in Navitas;
- Collaborate with Navitas colleagues in the maintenance of data integrity, system improvements and reporting to regulatory authorities
- Represent the Colleges in a range of forums and events to internal and external audiences, including the Navitas Community of Practice for Student and Academic Services;
- Ensure compliance with The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code), and any subsequent Codes, in all areas pertaining to student and academic Services
- Ensure the team maintains knowledge of current policies, procedures and regulations to provide accurate advice to students and staff
- Apply expertise and provide guidance to staff on more difficult cases and on utilising policies, procedures, legislation, student rules, regulations, and documented user procedures
- Manage and coordinate quality and compliance as it applies to student support and welfare operations
- Comply with Workplace Health & Safety policies and guidelines
The person we seek will ideally have the following:
- Relevant and recent experience in student services and administration
- Excellent communication (both verbal and written) and interpersonal skills
- Demonstrated experience of managing in a multicultural environment
- Intercultural competence
- Proven ability to meet deadlines and work independently
- Well-developed time management and organisational skills
- High levels of initiative and problem-solving skills
- Well-developed analytical and conceptual skills
- Strong commitment to customer service
- Ability to work scheduled hours between 9:00a.m. – 8:30p.m. (M-F)
- Ability to respond to calls on the 24/7 emergency contact phone (on a rostered basis)
What we can offer you:
- Collegial and cooperative environment with a commitment to education
- Career exposure to work within in a global education provider
- Employee Assistance Programs for you and direct family members
About Us
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.
Diversity and Inclusion
Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.
We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.
How to apply
Please apply online to lodge your application successfully. Applications close on Day, 24/08/22 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.
To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage
Extra information
For more information or to view other opportunities, please visit navitas.com/careers
Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.
By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers