Customer Order Management Representative - Level I (CSCuP-1517043) Peterborough, England

Salary: GBP13.49 - GBP13.49 per hour

 

Customer Order Management Administrator

Position: Customer Order Management Administrator

Location: Peterborough (Hybrid: 3 days onsite, 2 days remote per week)

Contract Duration: 6 Months

Start Date: August / September 2026

Pay Rate: £13.49 / hour (PAYE)

Role Overview

We are seeking 2 detail-oriented Customer Order Management Administrators to join our team on a temporary 6-month basis. In this role, you will provide vital non-customer-facing administrative support across all stages of the order lifecycle—ensuring orders are processed accurately, systems remain updated, and shipping documentation is properly compiled.

Key Responsibilities

  • Order Processing: Accurately enter and process incoming customer orders into the order management system within target deadlines.

  • Parts Allocation: Manually allocate parts to customer orders as required.

  • Documentation: Compile and distribute export and shipping documentation to keep orders moving smoothly.

  • Data Maintenance & Cleansing: Maintain accurate data within the order system (e.g., updating pricing, customer details, drop ships, aging orders, and holds).

  • Reporting & Setup: Prepare and distribute standard internal reports and assist with administrative tasks like new customer setup and credit/debit logs.

  • Process Support: Follow standard operational procedures and highlight opportunities for process improvements.

Performance Targets

  • Maintain an order entry accuracy rate of 98%.

  • Process a target of 24 orders / 90 lines per day.

  • Process 85% of internal service requests within 4 hours.

Requirements & Skills

  • Experience in order management, supply chain administration, or strong transferable data-entry/admin skills.

  • Proficient with computers and MS Office applications.

  • Comfortable handling repetitive tasks with speed, focus, and precision.

  • Strong organizational skills with keen attention to detail.

  • Able to work onsite in Peterborough 3 days per week (with remaining days remote), plus occasional attendance for workshops or team audits as needed.