CUSTOMER SERVICE - GERMAN SPEAKER

CUSTOMER SERVICE - GERMAN SPEAKER (JN -112021-4533921) Porto, Greater Porto

Independently providing customer service support to all assigned customers in the market.
Support communicating with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
Perform order book management by recording and managing all types of orders;
Managing returns and claims;
Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer;
Processing damage reports and notifying the Insurance department of transportation damage and losses;
Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis;
Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.;