We’re on the lookout for a Customer Service professional to join our well established and respected client based in Loughborough on a full time, permanent basis.

Salary: £26,000 - £27,000 (depending on experience).

The Role:

As a Customer Experience Advisor, you will be responsible for providing end-to-end customer support for our client across all customer communication channels, mainly via email enquiries & calls. You’ll manage all types of customer queries including complaints, inter-departmental relationships, made-to-measure support and help shape a service experience that reflects the quality and creativity of the brands.

Key Responsibilities:

• Demonstrate and execute a seamless, customer-centric journey, meticulously tailored to individual needs, to exceed expectations and cultivate loyalty.
• Respond promptly to all customer interactions via webchat, email and phone providing professional support to both internal and external stakeholders.
• Manage all inquiries with precision, ensuring accurate information processing.
• Handle queries and complaints with empathy and efficiency, always safeguarding brand reputation.
• Collaborate with fulfilment and operations to swiftly resolve delivery issues, returns, and product concerns.
• Process orders efficiently while maintaining accurate system information.
• Build and nurture strong customer relationships.
• Provide comprehensive after-sales support, including fault resolution and claims management.
• Engage with customers to thoroughly understand their needs.
• Leverage in-depth product knowledge to suggest relevant add-ons or alternatives, enhancing the customer's purchase experience and maximising sales opportunities.
• Spot opportunities to turn poor experiences into brand loyalty through proactive service.

Essential Requirements:

• Strong communication skills with a calm, clear, empathetic and professional approach.
• Proficient in Microsoft Office and digital tools.
• Proven ability to improve customer satisfaction, loyalty and experience.
• Adaptable, solutions-focused and comfortable in a fast-moving digital environment.

Company Benefits:

• Pension scheme.
• Generous holiday allowance plus your birthday off.
• Life insurance.
• Aviva health rewards.
• Annual performance bonus.
• Parking on site.
• Induction training.
• Development opportunities.

If you are looking for the next step in your career in Customer Service with a local company, then apply for this role now!

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