We’re recruiting exclusively for an Operations Coordinator to join our expanding client based in Loughborough on a full-time, permanent basis. Our client works in the events production industry, working in high-pressure and time critical environments.

Salary: £28,000 - £32,000 (depending on experience).

Hours: Core office hours Monday – Friday but flexibility is required during peak season for early morning and evening work.

Peak season: May – August.

The Role:

As an Operations Coordinator, you will manage the day-to-day recruitment, onboarding, and deployment of crews across multiple live projects. You will be responsible for ensuring that the right people are in the right place, at the right time — even when plans change at short notice.

This role is ideal for someone with a background in industrial, logistics, or temporary recruitment who wants to move into a long-term in-house position.

Key Responsibilities:

Recruitment & Onboarding

• Recruit, screen, and onboard new crew members
• Manage right-to-work checks, documentation, and compliance
• Maintain accurate crew records and availability data
• Build and manage a strong pipeline of reliable workers

Resourcing & Scheduling

• Allocate crew to jobs based on skills, availability, and client requirements
• Manage short notice cover and contingency planning
• Handle cancellations, no-shows, and last-minute changes
• Coordinate passes, inductions, and site access

Crew Management

• Act as first point of contact for crew
• Maintain engagement and attendance standards
• Deal confidently with performance or reliability issues
• Build long-term relationships with core workers

Administration & Systems

• Use booking and scheduling systems (OnSinch/Xero/Excel)
• Support payroll and invoicing processes
• Ensure accurate job and timesheet data
• Produce basic reports on fill rates, availability, and performance

Essential Requirements:

• Proven experience managing high-volume staffing
• Strong organisational and communication skills
• Comfortable working under pressure and making fast decisions
• Good IT skills (Excel, CRM/booking systems, email, WhatsApp)

Desirable

• Experience in events, production, or live environments
• Knowledge of PAYE/temp worker compliance
• Experience managing large casual workforces

If you have experience in recruitment and looking for a career change with a growing local business, then apply for this role now!

S14