We’re on the lookout for a Customer Resolution Coordinator to join our well-established client based in Leicester (LE19) on a full time, temporary to permanent basis.

Salary: 14.36 per hour

The Role:

As a Customer Resolution Coordinator, you will be responsible for the day-to-day coordination of customer issues. This role is responsible for liaising with customers to identify and prioritise needs, arranging customer appointments and maintaining accurate service records to ensure a timely and appropriate delivery and customer satisfaction.

Key Responsibilities:

·      To contribute to the delivery of an excellent level of service.

·      Ensure all calls and emails received into the central inbox are answered professionally and managed appropriately. Ensuring issues are logged on and the response rate is in line with the company policy.

·      To ensure that good housekeeping on the customer system is adhered to by updating the database with any new/amended customer/contractor information.

·      Coordinate sub-contractors and the supply of material concurrently, ensuring maintenance requests are carried out and the Buying department order materials as and when required.

·      Monitor frequency and nature of reported defects and report frequently encountered or reoccurring defects to line manager.

·      Book appointments for suppliers, sub-contractors, or site teams to deal with.

·      Coordination of Maintenance Operatives diary by scheduling visits with customers.

Essential Requirements:

·      Significant relevant experience of working in a fast-paced customer care environment.

·      Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.

·      Strong administration skills with the ability to coordinate numerous priorities.

·      Ability to work to deadlines in a fast-paced environment.

·      Ability to work on own initiative and as part of a team.

·      Proficient IT skills along with good working knowledge of Microsoft Office (Word Excel and Outlook).

If you are looking for the next step in your career with a well establish and respected company, then apply for this role now!

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