We’re recruiting for a highly organised and customer focused Hire Controller to join our well-established client based in Nottingham (NG7) on a full time, permanent basis.

Hours: Monday – Friday 9am – 5pm 

Salary: £28,743 per annum

Benefits: Generous holiday package, company pension and after 12 months, have a profit share in the business.

The Role:

As a Hire Controller, your role will combine hire administration with transport coordination, ensuring efficient vehicle routing, driver management and provide outstanding customer service to customers.

Key Responsibilities:

• Providing a great service to both customers and colleagues, helping to maintain high satisfaction levels.
• Taking inbound enquiries to generate hire and servicing quotations.
• Converting enquiries in to hire contracts and keeping customer details accurate using an in-house system (full training provided).
• Processing of waste transfer notes and other documentation.
• Planning and managing vehicle and driver schedules to ensure deliveries, collections and servicing run smoothly and on time.
• Overseeing day-to-day driver activity to maximise vehicle and fuel efficiency.
• Working closely with branches to make sure transport operations meet customer expectations and deadlines.
• Communicating confidently with customers, branches, and internal teams by phone, email, and written correspondence.
• Accurately completing data entry and producing daily delivery, collection, and service paperwork.
• Preparing daily and weekly reports using Excel for management and client review.
• Checking documentation and quickly resolving any discrepancies.
• Working with the team to keep things running smoothly.
• Being flexible with your working hours, especially during busy periods.
• Pitching in with other duties when needed.

Your Skills and Experience

• Experience in a similar fast-paced role.
• Strong planning and organisational skills.
• Clear, confident communication skills.
• A customer-first mindset with the confidence to solve problems and make decisions.
• Comfortable using IT systems, including in-house platforms and Microsoft Excel.
• Great attention to detail, with accurate data entry and paperwork skills.
• Able to work well on your own, but just as happy collaborating as part of a team.
• Flexible, adaptable, and ready to step up during busy periods.

If you like the sound of this role and looking for the next step in your career, apply for this role now!

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