Are you passionate about delivering exceptional customer service and making a real difference? Join our team as a Supporter Engagement Assistant, where you'll be the first point of contact for supporters, providing outstanding service while helping to support people experiencing homelessness.

Job Details

• Location: London (Hybrid)
• Hours: Full Time – 35 hours per week
• Pay: £31,000 - £32,000 per annum (DOE)
• Working Days: Monday to Friday

Key Responsibilities

• Respond to supporter enquiries via phone, email, and other communication channels.
• Provide excellent customer service and resolve queries efficiently.
• Maintain accurate supporter records and process donations and administrative tasks.
• Handle complaints professionally and ensure timely resolutions.
• Work collaboratively with internal teams to deliver a positive supporter experience.
• Ensure all records are maintained in line with GDPR and organisational policies.

Requirements

• Previous experience in a customer service, supporter care, or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with great attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using Microsoft Office and CRM/database systems.
• A positive, proactive approach with a genuine passion for helping others.

Apply now and become part of a team that's making a real difference every day!