HR Assistant

Job Description:

Process Analyst
Work Location: Charlotte NC 28255
Hybrid schedule: 3 days onsite, 2 WFH
Duration:12 Months

Job Description:
Responsible for creating, updating, and maintaining comprehensive documentation for our Payroll, Finance, and Benefits processes.
This role requires a strong understanding of process analysis, technical writing, and the ability to translate complex information into clear, concise, and user-friendly materials.
The ideal candidate will be meticulous, proactive, and possess excellent communication skills to collaborate effectively with various stakeholders.

Job Summary and Responsibilities:
Role primarily provides support for LATAM (Argentina, Brazil, Cayman Islands, Chile, Colombia, Mexico, and Peru) – CANADA Human Resources Service Center processes.
Develop and maintain detailed, step-by-step documentation for all payroll processes, including but not limited to new hires, terminations, timekeeping, deductions, garnishments, tax filings, and year-end processing.
Document finance processes such as accounts payable, accounts receivable, general ledger entries, month-end close procedures, and reporting.
Create and update documentation for benefits administration, including enrollment, changes, vendor management, and compliance.
Write clear, concise, and accurate procedures, policies, training manuals, flowcharts, and user guides.
Ensure all documentation is regularly reviewed, updated, and version controlled to reflect current processes and system functionalities.
Manage and organize documentation within our designated knowledge management system.
Ensure all documentation adheres to internal policies, industry best practices, and relevant regulatory requirements.

Required Skills:
Strong written and verbal communication skills in English and Spanish.
Strong knowledge of general business and corporate culture.
Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, Visio).
Highly organized with strong attention to detail.
Excellent time management, able to effectively prioritize.
Self-starter, proactive with ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines.
Ability to work effectively under pressure, adapting to unexpected events, responding well to change.
Ability to learn quickly and take on new responsibilities with minimal supervision.
Ability to handle highly sensitive, confidential data as well as routine and non-routine information.
Strong interpersonal skills: comfortable working with people at all organizational levels and able to adapt to diverse perspectives, cultural diversity, and styles.

Desired Skills:
Prior experience in Payroll, Accounting and Benefits process.
Bachelors/Undergraduate degree preferred.
Knowledge of Business Banking is a plus.
Experience with process improvement methodologies.
Experience working in a highly regulated industry.