Home Office - Customer Services Group
Location: Soapworks, Manchester (Salford)
Pay Rate: £16.01 per hour
Hours: 37 hours per week, Monday to Friday
Contract Length: 12 months from start date
Working Pattern: Hybrid working (60% office attendance required)
Clearance Required: CTC Clearance

About the Role

We are currently recruiting for 8 Administrative Support Officers (AO)

This is an excellent opportunity for individuals who thrive in a fast-paced environment and have strong administrative, organisational and communication skills. You'll play a key role in supporting casework processes, ensuring accuracy, efficiency and excellent service delivery.

Key Responsibilities

• Review and validate Administrative Reviews within required timescales, ensuring accuracy and compliance with procedures.
• Manage correspondence and enquiries, accurately recording and uploading relevant documentation.
• Identify and escalate safeguarding concerns in line with established processes.
• Process rejection and withdrawal cases while maintaining high levels of accuracy and quality.
• Support bail case management activities, including monitoring deadlines and reviewing case statuses.
• Provide administrative support using Home Office systems, including ATLAS, to maintain accurate case records.
• Work to productivity and quality targets while maintaining excellent attention to detail.

What We're Looking For

We're interested in candidates who can demonstrate:

• Strong administrative experience.
• Excellent attention to detail and accuracy.
• The ability to work proactively in a fast-paced environment.
• Effective time management and organisational skills.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and the ability to build positive working relationships.
• Good knowledge of Microsoft Office applications, particularly Word and Excel.

Working Hours

• 37 hours per week, Monday to Friday.

What's on Offer?

• £16.01 per hour.
• Hybrid working arrangement.
• 12-month assignment with potential for extension.
• Opportunity to gain valuable experience within the Home Office.
• A supportive team environment with opportunities to develop administrative and casework skills.

Please note: Successful candidates will be required to obtain and maintain CTC clearance before starting the role.
Location: Soapworks, Manchester (Salford)
Start Date: January, subject to clearance and on-boarding requirements.