Engineering Co-Ordinator (TH8998) Hertfordshire, England
| Salary: | GBP26000 - GBP250001 per annum + Negotiable |
Duties and Responsibilities
Efficiently forward schedule multiple engineer diaries
Organising and managing the field engineers on a day to day basis
Answering emails & telephone calls from both customers and internal colleagues
Completing the monthly service run process utilising the Saas products
Administrating job reports from the field engineers
Responding to reactive works in a proactive way
Working closely with all members of operations teams
Working closely with the account managers to provide a high level of customer service to all accounts
To provide cover to colleagues in the operations department when the need arises
Organising remedial works following service visits
Skills, Competencies & attributes
Expertly handle all contact with our customers via telephone and email whilst ensuring the customer journey is seamless throughout.
Excellent verbal communication skills
A positive, proactive and customer focused attitude
To be a committed team member
An ability to manage and prioritize your workload in a fast-paced environment
A logical approach to your work
Confidence in working with a variety of internal systems and willingness to learn new systems
Operate with independence and integrity
Being able to use your own initiate when completing day to day tasks
Good spoken & written English
Excellent time management skills enabling to meet all set deadlines
To be a part of growing sustainable dynamic business
Excellent geographical knowledge for scheduling purposes
Experience
Comfortable using all Microsoft office programs
You will be able to deliver unrivalled quality customer service
A clear understanding of developing & managing a busy workforce of engineers
Highly organised
Experience in an office based environment
Efficiently forward schedule multiple engineer diaries
Organising and managing the field engineers on a day to day basis
Answering emails & telephone calls from both customers and internal colleagues
Completing the monthly service run process utilising the Saas products
Administrating job reports from the field engineers
Responding to reactive works in a proactive way
Working closely with all members of operations teams
Working closely with the account managers to provide a high level of customer service to all accounts
To provide cover to colleagues in the operations department when the need arises
Organising remedial works following service visits
Skills, Competencies & attributes
Expertly handle all contact with our customers via telephone and email whilst ensuring the customer journey is seamless throughout.
Excellent verbal communication skills
A positive, proactive and customer focused attitude
To be a committed team member
An ability to manage and prioritize your workload in a fast-paced environment
A logical approach to your work
Confidence in working with a variety of internal systems and willingness to learn new systems
Operate with independence and integrity
Being able to use your own initiate when completing day to day tasks
Good spoken & written English
Excellent time management skills enabling to meet all set deadlines
To be a part of growing sustainable dynamic business
Excellent geographical knowledge for scheduling purposes
Experience
Comfortable using all Microsoft office programs
You will be able to deliver unrivalled quality customer service
A clear understanding of developing & managing a busy workforce of engineers
Highly organised
Experience in an office based environment