This position is no longer open for applications

Purpose of Job

 The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of Sweeper division hire fleet equipment, performing necessary administrative duties as required as well as assisting the Sales Executive in the operation of hire contracts while demonstrating a customer-centric orientation.

1. Key Features

• Field Service Engineers are expected to undertake the following responsibilities in a safe, reliable and professional manner:

• Fault diagnosis, repair and routine maintenance of sweepers and other Company equipment, usually at third party premises with minimal supervision, in a safe and economic manner, employing such skills and knowledge as are required, at minimum cost to the Company
• Keeping up to date with administrative responsibilities ensuring that all routine maintenance or repair work is the subject of an accurate and timely written report, including; details of parts used, and time taken on a work record card as well as completing a business mileage report and other record keeping documents, on a timely basis as required and instructed by the TOM
• Assisting the Sales Executive in the operation of hire contracts, carrying out on/off hires with customers
• Evaluating, modifying and prepping machines for hire at depots and customer locations
• Ensuring that all tools and equipment used in the course of any such routine maintenance or repair work are maintained in a clean, tidy and safe condition
• Operating a service van, where allocated, in strict accordance with the Company Vehicle policy and current road traffic legislation
• Observing safe working practices at all times in accordance with Company policy, legislation and as instructed by the TOM
• Promptly reporting defective vehicles, tools or work equipment to the TOM in addition to examining sweepers and other Company equipment, reporting verbally or in writing, regarding their condition
• Safeguarding the security of vehicles and other work equipment provided by the Company
• Building and maintaining relationships with new and existing employees, whilst acting in the best interests of the Company
• Providing technical advice to third party engineering personnel where required.
• Complying fully with the premise’s owners’ health, safety, environmental and other requirements when working on site

2. Authority

• The job holder should not carry out additional work without authority from a Maintenance Controller or the TOM
• Use workshop and other fixed plant hand tools and equipment only where fully trained and authorised to do so

3. General

• This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing. Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work
• Significant problems should be reported to the TOM in good time
• Adherence to the Company Health, Safety and Environmental and other relevant policies
• All staff must respect company confidentiality and disclose information to customers, suppliers or their agents only as authorised by the Directors of the company
• All Service Department staff should be prepared to do physical work in or around the premises for such tasks as stock checks, lorry unloading, demonstrations etc., as instructed by the TOM

4. Qualifications & Requirements

• This position is subject to the candidate holding a full, valid UK driving licence
• Proven experience of working with engines, gearboxes, hydraulics, electrics and braking systems
• Good customer service skills, demonstrating a reasonable level of written and verbal communication
• Educated to a National Diploma in Mechanical Engineering level or equivalent