This position is no longer open for applications

Student Hub Advisor
University of Southampton
£14.35 - £15.96 Per Hour
6 Months Temporary
Starting ASAP

Are you passionate about providing exceptional customer service and supporting students in their academic journey? We are seeking a dedicated and enthusiastic Student Hub Advisor to join our Student Services team at University of Southampton as a Student Hub Advisor. You will be the first point of contact for students, offering advice and information on a wide range of services and ensuring a high-quality experience for all.

Key Responsibilities:

• Be responsible for delivering a high quality and professional information and advice service, responding to all format of enquiries personally and in group sessions using many mediums, liaising with a specialist service as required
• Provide accurate and timely information and advice to students via various methods, including face-to-face, email, and phone.
• Use computerised office systems to create and revise documents, record interactions, and produce reports.
• Handle queries related to student incidents and emergencies, ensuring appropriate support and escalation when necessary.
• Assist students with initial service applications and support form completion.
• Address customer complaints and escalate issues as needed to ensure resolution.
• Undertake routine administrative processes and project work to support the Student Services team.
• Collaborate with internal departments to maintain high service standards and support student success.

Essential Criteria:

• Proven experience in a high-volume, multi-functional service environment.
• Proficiency in multiple computer software packages and databases, with excellent keyboard skills.
• Ability to plan and organise work, meet deadlines, and maintain high standards.
• Excellent interpersonal and communication skills.
• Understanding of and sensitivity to cultural diversity.

If you have the suitable skills and experience listed above, please apply today!