Lead Service Designer (2023-1839) Gothenburg, Sweden
As a Lead Service Designer, you will work with processes and activities such as user interviews, customer journeys, storytelling, and demos. The purpose of the job is to study users and discover unmet needs, ideate features, and validate that the ideas will create real value for users. It is a highly communicative and creative role that requires a passion for spending time with different types of users and internal stakeholders.
Core Responsibilities
As a Lead Service Designer, it is essential to have the ability to engage with and study users and the context in which they work. Also, to identify patterns and develop personas. Some of your main tasks will also include the following:
- Map users' jobs, pains, and gains by observing and interviewing
- Ideate sketches and mock-ups in a cross-disciplinary creative process
- Communicating ideas, sketches and mock-ups with users and stakeholders
- Develop storytelling to explain user needs and solution ideas
- Test ideas with users through storytelling, sketching and prototyping - validate the value
- Drive user-centric innovation