System Support Engineer (2022-1245) Gothenburg, Sweden
In the role of a System Support Engineer, you are responsible to deliver remote support for our installed and implemented AGV solutions. Therefore, you need to actively analyse, verify, and solve software and system issues in customer environments. Strong communications skills are needed because we are interacting with our international organizations but also directly with our end customers daily. You will be working with our established support and service processes but are also able to play an active role in improving and refining them.
As a System Support Engineer, you will be performing updates, patches, and changes to customer systems and therefore you need to have a high-quality standard for any given task. Coordination and communication are a major part of the support delivery while interacting with internal and external departments.
Core Responsibilities
• Deliver technical (remote) support for our installed AGV systems
• Follow up, monitor, and actively handle incoming support tickets
• In depth investigation of issues
• Actively handle and drive change requests
• Make changes to the automation system to support customer requirements
• Maintain and develop documentation for support activities
• Actively feedback quality issues to Product owners and R&D (support level 4)
• Adhere to and help improve processes and KPIs