IT Engineer (Citywest) (BBBH2147) Dublin, Republic of Ireland
Ergo are seeking an IT Support Engineer, for our client based in CityWest, Dublin. In this role you will work as a Systems Administrator to provide technical support to local and remote users on Windows stack.
This is a “hands-on” role which includes Server and User admin (M365) and network support.
This is an initial onsite role with potential for hybrid work after onboarding.
Key Responsibilities:
- Liaise with business users to ensure the timely resolution of IT issues through Servicedesk
- Be a technical resource contributing to the rollout of new technologies across the organisation
- Collaborate with and assist third party IT Managed Service providers
- Act as a technical resource on IT projects
- Support on the documentation of procedures and processes in order to support the IT department
- Provide support to the IT department as neededProcure, install, and configure user PCs, Laptops, Software, Phones, Printers, and other devices as required
- Maintain accurate hardware and software inventory and prepare periodic helpdesk activity reports
- Participate in projects as required to facilitate improvements to business processes and/or infrastructure.
Skills & Experience Required
- 3+ years in a similar role (L2 Engineer, Systems Administrator, Systems Engineer etc.)
- ITSM Servicedesk Administration (Manage engine\Servicenow)
- Windows 10 Desktop configuration and management
- PC & Server hardware configuration and troubleshooting
- Microsoft 365 and Azure Administration
- Windows Server (2012+) Administration (Active Directory, Group Policies, DNS)
- WAN and LAN TCP/IP networking
Nice to have the following…
- Experience with IT security technologies and methods
- Knowledge of Firewalls and routing
- Documentation and ITIL change management experience
- Endpoint Security and Encryption & Mobile Device Management
- Knowledge of virtualisation technologies (Vmware and Hyper V)
- Microsoft and Cisco Certifications a distinct advantage
Apply today for more info.