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IT Engineer (Citywest)

IT Engineer (Citywest) (BBBH2147) Dublin, Republic of Ireland

Ergo are seeking an IT Support Engineer, for our client based in CityWest, Dublin. In this role you will work as a Systems Administrator to provide technical support to local and remote users on Windows stack.

This is a “hands-on” role which includes Server and User admin (M365) and network support.

This is an initial onsite role with potential for hybrid work after onboarding.

Key Responsibilities:

  • Liaise with business users to ensure the timely resolution of IT issues through Servicedesk
  • Be a technical resource contributing to the rollout of new technologies across the organisation
  • Collaborate with and assist third party IT Managed Service providers
  • Act as a technical resource on IT projects
  • Support on the documentation of procedures and processes in order to support the IT department
  • Provide support to the IT department as neededProcure, install, and configure user PCs, Laptops, Software, Phones, Printers, and other devices as required
  • Maintain accurate hardware and software inventory and prepare periodic helpdesk activity reports
  • Participate in projects as required to facilitate improvements to business processes and/or infrastructure.

Skills & Experience Required

  • 3+ years in a similar role (L2 Engineer, Systems Administrator, Systems Engineer etc.)
  • ITSM Servicedesk Administration (Manage engine\Servicenow)
  • Windows 10 Desktop configuration and management
  • PC & Server hardware configuration and troubleshooting
  • Microsoft 365 and Azure Administration
  • Windows Server (2012+) Administration (Active Directory, Group Policies, DNS)
  • WAN and LAN TCP/IP networking

Nice to have the following…

  • Experience with IT security technologies and methods
  • Knowledge of Firewalls and routing
  • Documentation and ITIL change management experience
  • Endpoint Security and Encryption & Mobile Device Management
  • Knowledge of virtualisation technologies (Vmware and Hyper V)
  • Microsoft and Cisco Certifications a distinct advantage

Apply today for more info. 

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