Ergo a seeking a M365 Support Engineer (L2) for a contract role in Dublin. The successful candidate will act as escalation point for L1 Helpdesk and have previous experience supporting end-users on M365 stack and adjacent technologies including SharePoint, OneDrive, Intune, Active Directory / Entra ID.

Working with the leading Modern Work practice in Ireland you will supplement an existing Ergo team migrating a key client from Google Drive to M365.

What will you do?

• Execute and monitor end-to-end migration batches from Google Workspace to Microsoft 365 (Drive to OneDrive/SharePoint, Docs to Word, Sheets to Excel)
• Troubleshoot and resolve migration failures, including file compatibility issues, permission conflicts, and data integrity errors
• Analyse migration logs and tool outputs to identify root causes and implement fixes or re-run strategies
• Support and maintain migration tools and ensure optimal performance
• Handle escalated incidents from Level 1 support, providing timely resolution or escalation to Level 3 where required
• Validate successful data migration, including file structure, metadata, version history, and user permissions
• Investigate and resolve post-migration issues such as missing files, sync errors, and access problems in OneDrive and SharePoint
• Assist with user account mapping and identity alignment between Google Workspace and Azure AD
• Provide second-line user support, guiding users through the transition to Microsoft 365 applications and new collaboration workflows

What do you need?

• 2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)
• Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.
• Active Directory – user account, groups, and permissions
• Patch management and device compliance (SCCM, InTune).
• Experience deploying Windows Desktop and Laptop PC’s, Apple MacBooks, Printers, Mobile devices

Apply today for more information.