Ergo are seeking an IT Support Engineer for a permanent opportunity in Dublin city centre. The successful candidate will provide L2 onsite support to VIP users in a key Ergo Enterprise client and exceptional communication skills are vital.

We need someone with strong Systems Admin (M365) and Desktop Support skills (Windows and MAC) who has worked in an ITSM / ITIL environment where urgency and service excellence are paramount.

Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.

What will you do?

• Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
• Troubleshooting operating systems (Windows10/11), business applications (MS 
  O365, VPN clients, 3rd party apps), and common software errors
• Handling incidents and service requests that are escalated from L1 Service Desk
• Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.
• Assigning and troubleshooting permissions, group memberships, and access issues.
• Installing, configuring, and updating standard and authorised software.
• Supporting patching processes where required, either manually or through remote tools
• Preparing new equipment (imaging, asset tagging, software installation).
• Break/Fix for VIP users
• Maintaining stock/asset records and updating asset management systems
• Troubleshooting local connectivity issues
• Documenting known issues, fixes, and standard procedures
• Ensuring devices meet security baselines (antivirus, encryption, patching).
• Captured in-scope asset information from endpoint sources such as Microsoft Intune or SCCM

You should have experience in some / all of the following?

• Management of M365 (supporting Teams, Exchange, One Drive etc.)
• ITIL (certification preferred)
• ITSM ticketing systems (ServiceNow an advantage)
• Supporting and setting up Mobile Devices (MDM)
• Active Directory, Domain Controllers, group policies, DNS
• Virtualisation technologies (VMware, Citrix)
• MS stack including Azure, Intune, Defender
• Desktop support – hardware troubleshooting

The following is also required:

• Exceptional communication, documentation and user training skills
• Keen sense of urgency
• Professional certifications
• Bachelor’s Degree an advantage

Apply today for more info!