Ergo a seeking a Level 2 IT Engineer for a contract role in West Dublin. The successful candidate will have previous experience supporting end-users on M365 stack and adjacent technologies including SCCM, Intune, Active Directory / Entra ID.

You will join an existing team working with a well-known client and there’s good potential for the contract to extend.

What will you do?

• Provide hardware and software support, either remotely or at local level to all Desktop, Laptop, PC’s, and printers. Apply appropriate fixes or escalate to management as required.
• Update all user queries through incident logging system regarding call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
• Document and submit new solutions into ICT knowledgebase.
• Delivery and installation of new ICT hardware and software in line with current processes and procedures
• Ensuring the ICT standards and Policies are maintained and implemented 
• Maintenance and support for site ICT infrastructure.
• Ensure all desktop and laptops PC’s are patched to the highest available level and all known security risks are remediated.
• Liaise with third party vendors for support issues.
• Participate in onsite support and projects work as required.

What do you need?

• 2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)
• Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.
• Active Directory – user account, groups, and permissions
• Patch management and device compliance (SCCM, InTune).
• Experience deploying Windows Desktop and Laptop PC’s, Apple MacBooks, Printers, Mobile devices

Apply today for more information.