We are currently seeking a Transport Customer Service for our company based in Hatfield on a day shift, full time hours and potential of permanent role. 

Transport Customer Service Key Responsibilities

• Handle volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Prioritise and escalate complex issues to the appropriate department
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records

Transport Customer Service What We're Looking For:

• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work under pressure in a busy environment
• Good problem-solving skills and attention to detail
• Basic IT proficiency (Microsoft Office, data entry, system navigation)
• Previous customer service or call centre experience preferred

Transport Customer Service Additional Information:

• Hours: Starts times will vary - earliest start 6am, latest finish 19pm 
• Days : Must be flexible to work 5 to 6 shifts over 7

 Transport Customer Service Pay:

• Salary: £12.71 Per Hour